Refund & Returns Policy

Effective Date: December 11, 2024

Introduction

Thank you for shopping with SkipDrip.com (“Website”), owned and operated by Skip Drip AZ LLC (“we,” “us,” or “our”). We strive to provide high-quality apparel and accessories for sports players and fans. If you are not completely satisfied with your purchase, this policy explains our refunds and returns process to ensure your experience remains smooth and fair.

1. Return Eligibility

We accept returns under the following conditions:

1.1 Timeframe:

  • Items must be returned within 30 days of the delivery date.

1.2 Condition:

  • Items must be unworn, unwashed, and in their original condition with tags attached.
  • Items must be returned in their original packaging.

1.3 Non-Returnable Items:

  • Gift cards
  • Final sale or clearance items
  • Customized or personalized items

2. Initiating a Return

To initiate a return, please follow these steps:

2.1 Contact Us:

  • Email our customer support team at Skipdripaz@gmail.com with your order number and reason for the return.

2.2 Approval Process:

  • Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item(s) back.

2.3 Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
  • We recommend using a trackable shipping method to ensure the return reaches us safely.

3. Refunds

3.1 Processing Time:

  • Refunds will be processed within 5-7 business days of receiving and inspecting the returned item(s).

3.2 Refund Method:

  • Refunds will be issued to the original payment method used at the time of purchase.

3.3 Deductions:

  • Original shipping charges are non-refundable.
  • If applicable, a restocking fee of up to 10% of the product’s price may be deducted from your refund.

4. Exchanges

4.1 Eligibility:

  • Exchanges are subject to product availability. If the desired item is unavailable, we will process a refund instead.

4.2 Process:

  • Follow the return process outlined above and indicate that you prefer an exchange.
  • Once the returned item is received, the exchange will be processed, and the new item will be shipped.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. Include the following details in your email:

  • Order number
  • Photos of the damaged/defective item

We will provide a replacement or a full refund, including any shipping costs incurred.

6. Cancellations

6.1 Before Shipment:

6.2 After Shipment:

  • If the order has already shipped, it will need to follow the return process.

7. Contact Information

For any questions or assistance regarding returns or refunds, please contact us at:

Skip Drip AZ LLC
2702 S Wesley
Mesa, AZ 85209
Email: Skipdripaz@gmail.com

Acknowledgment

By purchasing from SkipDrip.com, you agree to this Refunds & Returns Policy. We reserve the right to update this policy at any time. Changes will be effective upon posting on this page.